1. Plan Statement

The Quick Settle Plan has been designed to provide robust legal protection for debtors involved in loan transactions. By subscribing to this plan, debtors can ensure their rights are defended and supported throughout the loan repayment process. The Plan ensures that subscribing User's receive expert legal advice and support to navigate their financial obligations while safeguarding their rights against unfair practices by collection agents or recovery agencies.

2. Definitions

• 2.1. "Subscriber"means any individual/ user who has opted into and subscribed to the Plan.
• 2.2. "Loan Financing Agency" means a Bank or a Non-Banking Financial Company (NBFC) providing credit to the Subscriber.
• 2.3. "Settlement" means a negotiated discharge of the Subscriber's outstanding loan obligation.
• 2.4. "Harassment" includes abusive recovery practices as defined under RBI and industry norms, including unwarranted pressure, intimidation, and communication at odd hours.
• 2.5. "Legal Noticev means a formal notice sent to a Bank or NBFC either to stop harassment or to propose settlement terms, or both.

3. Overview

The Quick Settle Plan is a subscription-based legal enablement service operated by Boldnext Technologies Private Limited. It is designed to assist individual borrowers in addressing loan-related issues, including harassment by lenders, restructuring debts, legal representation, and facilitating settlements. The Plan offers users- expert advisory, document review, strategic negotiation support, and access to legal professionals through the zavo Platform.

4. Eligibility

• 4.1. Any individual who has availed of a loan from a Bank or NBFC is eligible.
• 4.2. Subscription is subject to approval based on user credit profile and documentation.
• 4.3. The user must be 18 years or above, legally competent to contract, and not disqualified under any applicable laws.
• 4.4. Cross Product Substitution:
  An user may be transitioned to the Quick Settle Plan following a determination of ineligibility under the zavo Protect Plan , such substitution shall be automatic and binding. From the date of transition, the user shall be deemed to have subscribed to the Quick Settle Plan, and all terms, conditions, obligations, and entitlements herein shall apply in full, without the need for additional consent. This substitution is governed by Clause 4.3. of Terms of Use , of the zavo platform.

5. Subscription and Activation

• 5.1. The Plan is activated upon payment of a non-refundable subscription fee of Rs. 999/-(Rupees Nine Hundred Ninety-Nine Only).
• 5.2. Subscription grants access to benefits for a period of 1 (one) year covering up to 3 (three) Loan Financing Agencies.
• 5.3. Subscribers may renew the Plan post expiry on prevailing terms.

6. Scope of Services

• 6.1. Advisory Services: Includes guidance on loan terms, repayment rights, lender obligations, and recovery conduct.
• 6.2. Document Review: Subscribers may upload loan-related documents for legal vetting.
• 6.3. Expert Consultation: Includes up to 100 minutes of interaction with qualified legal professionals.
• 6.4. Debt Management: Assessment of credit stress, feasibility of restructuring, and preparation of settlement roadmap.
• 6.5.Representation: Formulation of Legal Notices, and professional handling of lender communications.

7. Debt Negotiation and Settlement

• 7.1. The Plan allows expert-supported negotiations with Banks or NBFCs to explore viable settlement options.
• 7.2. Negotiations will proceed only upon explicit written consent of the Subscriber.
• 7.3. Settlement support services attract a success fee of up to 10% of the settled amount (exclusive of applicable taxes).
• 7.4. Settlement shall be considered successful upon formal closure communication or written confirmation from the lender.

8. Legal Advisory and Representation

• 8.1. Boldnext will provide professional legal inputs to ensure the Subscriber's rights are protected under prevailing laws.
• 8.2. Representation includes:
• 8.2.1. Legal Notice drafting;
• 8.2.2. Review of lender actions for regulatory violations;
• 8.2.3. Support for cessation of harassment.
• 8.3. This service does not constitute litigation representation before courts or tribunals unless separately contracted.

9. Consultation and Expert Access

• 9.1. Plan includes up to 100 minutes of consultation. Additional time may be availed via recharge packages.
• 9.2. Experts shall be assigned based on subject-matter and jurisdiction relevance.
• 9.3. All interactions are subject to Boldnext's communication policy.

10. Documentation and Privacy

• 10.1. Subscribers are required to submit documents including loan agreements, repayment logs, notices, and ID proofs.
• 10.2. Data shared will be used solely for Plan delivery and will be protected in accordance with zavo's Privacy Policy
• 10.3. Data may be shared with:
  • 10.3.1. Authorised representatives;
  • 10.3.2. Partnered legal professionals;
  • 10.3.3. Concerned loan financing agency, solely for service delivery.
• 10.4. Boldnext disclaims liability for data disclosures resulting from user negligence or third-party platforms beyond its control.

11. Fees and Payment Terms

• 11.1. The Plan fee of Rs. 999/-(Rupees Nine Hundred Ninety-Nine Only) is non-refundable, even upon cancellation by the User.
• 11.2. An additional percentage (up to 10%) for settlement or restructuring fee shall be computed on the final negotiated amount in addition to the subscription fee, irrespective of any other tops or recharge benefits as may be offered by Boldnext.
• 11.3. Taxes shall apply as per applicable law.

12. User Obligations

13. Limitations and Disclaimers

• 13.1. Boldnext is not a loan financing agency, and does it guarantee loan restructuring, waiver, or credit score improvement.
• 13.2. Boldnext acts as a facilitation and legal support service provider and is not a party to the user's loan agreements.
• 13.3. The services provided through this Plan does not substitute formal legal representation or constitute financial advice.
• 13.4. Users are advised to seek independent counsel before taking material financial decisions.

14. Termination and Refund

• 14.1. Boldnext may suspend or revoke Plan access for misuse, breach of terms, or fraudulent conduct.
• 14.2. Users may opt to terminate the Plan after payment of all outstanding dues.
• 14.3. Under no circumstances shall refunds be issued, post plan subscription and activation.

15. Governing Law and Disputes:

• 15.1. These Terms shall be governed by the laws of India.
• 15.2. Disputes, if any, shall be resolved through arbitration administered by Bharat Dispute Resolution (BDR) via its online dispute resolution platform, which the User hereby consents to.
• 15.3. The seat of arbitration shall be New Delhi. Proceedings shall be in English. Arbitrator's decision shall be final.

16. Miscellaneous:

• 16.1. These Terms are supplemental and shall be read harmoniously with zavo's main Terms of Use.
• 16.2. Boldnext reserves the right to modify these Terms at any time with or without notice.
For assistance, contact the Boldnext Grievance Officer at Manan.Jain@bharatdispute.com.

1. Definitions:

• 1.1. "zavo Protect" is a subscription-based EMI risk protection plan that provides financial stress mitigation services through a structured Rescue Plan. It is designed to help users manage loan repayments during periods of income disruption or financial uncertainty, through partner-enabled rescue plans and platform-led support.
• 1.2. "Rescue Plan" means any structured EMI relief option provided through zavo, based on the user's stress score and other eligibility parameters as may be defined by zavo from time to time. Acceptance of any/ all Rescue Plans is subject to the Lending Partner's discretion.
• 1.3. "Stress Score" means a proprietary risk assessment score ranging from 0 (no stress) to 1 (high stress), calculated using consent-based financial data. It is used to assess a user's potential risk of EMI default and determines eligibility for suitable rescue options under zavo Protect, determined by our proprietary systems. The higher the Stress Score, the greater the assessed risk of default. Based on this score, zavo's proprietary systems may extend eligible Rescue Plans to the user; upon selection of the Rescue Plan, by the user, the lender may accept or reject implementation of the said Rescue Plan based on its discretion.
• 1.4. "Activation Fee"shall mean Rs.199/- (Rupees One Hundred Ninety-Nine only) per year, inclusive of applicable taxes, covering up to five active loans.
• 1.5. "EMI Shift "refers to a Rescue Plan option wherein the user's current EMI is deferred by at least one billing cycle. The deferment period may be extended further based on the Lending Partner's discretion and internal risk assessment. This option is made available to eligible users under zavo's proprietary stress evaluation framework and, upon user selection, shall be subject to approval by the respective Lending Partner.
• 1.6. "Part Payment " refers to a Rescue Plan option whereby a user is permitted to pay a portion of the current EMI upfront, with the remaining balance being redistributed across future instalments. This structure is extended to eligible users demonstrating short-term liquidity stress, and shall be subject to approval by the respective Lending Partner.
• 1.7. "Combine EMI "”refers to a Rescue Plan option in which the current month's EMI is clubbed with the subsequent month's EMI, resulting in a combined payment obligation in the next cycle. This plan is available only to qualifying users under zavo's internal risk framework, and shall be subject to approval by the respective Lending Partner.

2.Eligibility and Activation:

• 2.1. zavo Protect shall be made available only to verified users with active EMI obligations on personal loans, or other eligible debt as may be notified from time to time byzavo.
• 2.2. The user may avail the zavo Protect plan by subscribing to it; the subscription will be activated upon successful payment of the Activation Fee and confirmation via an in-app notification.
• 2.3. This subscription may be valid for a period of 12 (twelve) months from the date of activation ("subscription period");
• 2.4. A maximum of five loans may be linked under one zavo Protect subscription. If users wish to avail the plan for additional loans, they must be registered under a separate subscription.
• 2.5. Users may opt to upgrade from the zavo Primemembership to zavo Protect, free of charge; however, the subscription period for zavo Protect shall be the same, as the remnant period of subscription for zavo Prime, on the date of such activation/ upgrade.
• 2.6. Rescue Plans shall be offered only to users whose Stress Score, as computed internally by zavo, indicates a qualifying level of financial stress. zavo does not guarantee availability of a Rescue Plan for all users.
• 2.7. In cases of ineligibility under the zavo Protectplan, where the user is found eligible under an alternative offering such as the Quick Settle Plan, the terms governing such automatic substitution shall be binding and enforceable in accordance with Clause 4.3. of the General Terms of Use .

3. Feature and Privileges:

• 3.1. EMI Relief Based on the user's Stress Score and platform-based eligibility assessment, qualifying users may be offered structured relief options under the Rescue Plan, including EMI deferment (EMI Shift), part-payment arrangements (Part Payment) and combined EMI structuring (Combined EMI) —each aimed at temporarily easing short-term financial stress in coordination with the Lending Partner. All offerings as mentioned in Clause 3.1. shall be subject to Lender Partner's discretion and acceptance.
• 3.2. Priority Handling: Subscribers receive front-of-queue access to customer support and resolution teams.
• 3.3. Rewards: Users receive 2,000 zavo Coins upon activation and may be eligible for bonus rewards based on responsible credit behaviour, determinable at the sole discretion of zavo.
• 3.4. Rewards & Perks: .Users subscribed to zavo Protectmay receive rewards and partner benefits valued up to Rs.3,000/- during the subscription period. These may include, but are not limited to, digital vouchers, discount offers, and lifestyle perks. All rewards are extended on a discretionary basis and are subject to availability, modification, or withdrawal without prior notice.

4. Stress Score & Assessment:

• 4.1. Upon user's providing consent zavo shall access anonymised financial signals (via permitted SMS & email scraping) for stress evaluation purposes.
• 4.2. zavo's proprietary stress engine will calculate a real-time score from 0.1 (low risk) to 1 (high risk), which governs the intensity and timing of rescue options, that may be suggested to the user.

5. Rescue Plan Offerings:

• 5.1. zavo may recommend tailored rescue plans to eligible users. This may include EMI shift, Part Payment and Combine EMI options.
• 5.2. All Rescue Plan offerings are subject to the user's choice. The final approval or execution rests solely with the respective Lending Partners. zavo does not guarantee any specific outcome and merely facilitates access to such relief plans.
• 5.3. All supported rescue options are offered digitally, through smart contract integration, subject to the discretionary approval of the Lending Partner. zavo shall offer smart contract integration for suggestive Rescue Plan actions.

6. Refund Terms:

• 6.1.A full refund of the Activation Fee shall be issued if the user has subscribed to zavo Protect, submitted a valid request for a Rescue Plan, and zavo is, for any reason, unable to initiate or propose any form of relief, which shall only include- non-submission of the user's case to the Lending Partner with a suggestive facilitating a Rescue Plan.
• 6.2. zavo For clarity, no refund shall be applicable where a Rescue Plan has been initiated or proposed, even if subsequently declined by the user or rejected by the Lending Partner. The final decision to accept or reject a Rescue Plan shall be at the sole discretion of the Lending Partner.
• 6.3.No refund shall be permitted in the following cases:
• 6.3.1 zavo has designed, approved, and presented a rescue plan to the user, even if done once, irrespective of whether the user accepts, declines, or acts upon such plan.
• 6.3.2 The user does not opt for a rescue plan after subscribing to zavo Protect, during the subscription period.
• 6.3.3 The user rejects/ does not opt for, zavo'srecommended rescue plan and the lender consequently rejects or closes the case; or, when the user accepts/ opts for the rescue plan, however, the lender rejects zavo'sproposal.
• 6.3.4 The user has availed the option of upgrading from zavo Prime membership to zavo Protect.
• 6.3.5 The Rescue plan is rejected by the Lending Partner based on its internal policies and discretion.

If the user commits one/ multiple instances of default during or prior to the subscription period, the user shall automatically become ineligible for refund as described under Clause 6.1 and 6.2. Exceptions may be considered at zavo's sole discretion under user specific circumstances.

7. Consent and Communications:

• 7.1. By subscribing to zavo Protect, you consent to:
• 7.1.1 zavo accessing, analysing, and storing your transactional communication signals (SMS/email).
• 7.1.2 zavo and its representatives contacting you via WhatsApp, email, SMS, or calls for feature-related services or reminders.
• 7.2. All data processing parameters shall be governed by zavo's Privacy Policy.zavo.

8. Termination and Suspension:

• 8.1. zavo may suspend or terminate your access to zavo Protect if:
• 8.1.1 any misuse, misrepresentation, or fraudulent activity is detected; or,
• 8.1.2 communications are not responded to despite multiple reminders; or
• 8.1.3 user(s) acts in violation of applicable laws or Terms or other policies of zavo.
• 8.2.Termination shall not entitle the user to any refund, except as mandated under Clause 6.1.

9. Governing Law and Jurisdiction:

These Terms shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi. Dispute resolution may be undertaken via arbitration in accordance with the Arbitration and Conciliation Act, 1996.

10. Miscellaneous:

These Terms are supplemental and shall be read harmoniously with zavo's main Terms of Use . zavo reserves the right to modify these Terms at its sole discretion, with or without prior notice.

11. Grievance Redressal:

DISCLAIMER:

zavo is not a financial institution or debt restructuring agency, It does not guarantee (i) EMI reduction, delay, waiver, or moratorium approval; (ii) any lender's cooperation with offered rescue plans; (iii) specific outcomes or credit score improvements.

zavo shall not be liable for any denial, delay, or dissatisfaction related to rescue plans initiated, whether accepted or denied by the Lender via this plan. zavo disclaims all liability arising from any reliance placed by the User on the information provided through the plan.

zavo Protect is not a waiver of repayment obligations, nor does it assure immunity from all charges, penalties, or credit score impact. Rescue Plans may have temporary or limited influence on bureau records depending on lender reporting. Users are advised to review any plan terms offered before acceptance.

1. Definitions:

• 1.1. "Instant Loan/ Explore Credit"refers to a proprietary credit discovery and application feature within the zavo platform that enables users to access and apply for a variety of credit offerings. All offerings are based on user eligibility, consented data, and lender-specific underwriting criteria, and are facilitated through zavo'sintegrated Lending Partners.
• 1.2. "Lending Partner(s)" means NBFCs, Banks, or Direct Selling Agents (DSAs) integrated with zavo for the purpose of extending credit.
• 1.3. "User" refers to any individual accessing credit features through zavo.
• 1.4. "Credit Offerings" include all credit products listed in Clause 2 of these Terms.

2. Credit Offerings:

Through the Explore Credit section, User(s) may access the following services:

• 2.1. Credit Cards (Secured & Unsecured):Users may compare and apply for credit cards within the app. The issuance and terms of the cards are governed by our partnered lender(s).
• 2.2. Personal Loans: [up to Rs.5,00,000/- (Rupees Five Lakhs only)]
• 2.2.1 Users may provide personal and employment details such as PAN, loan amount, salary, and pincode.
• 2.2.2 Based on eligibility, our proprietary systems shall display suitable offers as per standards set by our partnered lenders.
• 2.2.3 Upon selection, Users may complete their application within the zavo interface.
• 2.3. Gold Loans: : Users may also avail gold-backed loans via zavo application; these offerings are fulfilled externally by our lending partners.
• 2.4. Credit Builder Loan (per the Credit Builder Plan): This feature is governed by its separate supplemental Terms of Use and is intended for new-to-credit (NTC) or low-credit-score Users.
• 2.5. Credit Line [Up to Rs.5000/-(Rupees Five Thousand Only)]: This is an eligibility-based offering for selected users; upon selection and if the User(s) opts to avail such services they are redirected to the respective Lending Partner's portal post pre-screening.

3. Consent and Acceptance of Terms:

• 3.1. By using the Explore Credit feature, you confirm that:
• 3.1.1 You are eligible under applicable law to contract
• 3.1.2 You consent to zavo and its Lending Partners collecting, verifying and fetching your personal and credit data from authorised sources, including Credit Bureaus registered under the Credit Information Companies (Regulation) Act, 2005;
• 3.1.3 You accept all terms under this document and zavo's Privacy Policy.

• 3.2. You provide your express consent to receive communications via WhatsApp, SMS, phone calls (including automated calls), and email in relation to:
• 3.2.1 Credit applications, approvals, and repayment updates; and,
• 3.2.2 Promotional offers; and,
• 3.2.3 Notices, alerts, and disclosures.
• 3.3. Your eligibility shall be determined by zavo and/or it's Lending Partners at their sole discretion.

4. Role of zavo:

• 4.1. zavo is not a lender or financial institution. It acts as a technology intermediary facilitating access to credit products.
• 4.2. zavo is not involved in the underwriting, approval, disbursal, collection, or enforcement of any credit issued.
• 4.3. The final decision to grant credit rests solely with the respective Lending Partner.

5. Documentation and User Responsibilities:

• 5.1. You agree to:
• 5.1.1 Provide accurate and complete information during on-boarding/ registration; and,
• 5.1.2 Submit documentation required by zavo or its Lending Partners; and,
• 5.1.3 Keep all personal and financial information updated; and,
• 5.1.4. Submit required documentation or instruments including declarations, agreements, post-dated cheques, or payment instructions, which may be retained by Lending Partners or their authorised agents for credit processing. The Lending Partner may exercise lien rights as per applicable law.
• 5.2. The User acknowledges that misuse or falsification of information may lead to disqualification and termination of access.

• 5.3. Users shall not:
• 5.3.1 Use the platform for unlawful, misleading, or fraudulent purposes;
• 5.3.2 Disseminate disinformation about the features provided through the zavo Application/ Platform;
• 5.3.3 Cause disruption to platform functionality;
• 5.3.4 Share confidential platform details without prior written consent.

6. Fees & Charges:

• 6.1. No service fee is charged by zavo directly to Users unless explicitly mentioned.
• 6.2. zavo may earn commissions from Lending Partners for facilitating credit. This does not affect User loan terms.

7. Intellectual Property Rights:

• 7.1. All rights, title, and interest in the platform, including layout, text, design, logos, and functionality, are owned by LegalPay Technology Pvt Ltd.
• 7.2. All platform content, including design, layout, images, code, and functionality, is protected under applicable copyright, trademark, and IP laws. No part of the Application platform or its contents may be copied, modified, republished, or commercially exploited without written permission fromzavo.

8. Assignment:

zavo may freely assign or transfer its rights and obligations under these Terms to any third party without seeking further consent from the User.

9. Representations & Warranties:

• 9.1. zavo does not warrant:
• 9.1.1 That the Product will meet specific User requirements;
• 9.1.2 That access will be uninterrupted or error-free;
• 9.1.3 That a loan will be approved by any Lending Partner.

10. Indemnity & Limitation of Liability:

• 10.1. zavo shall not be liable for any losses, delays, or damages arising from:
• 10.1.1 Non-approval or non-fulfilment of a credit application;
• 10.1.2 System outages, errors, or disruptions;
• 10.1.3 Failures, delays, or non-performance by Lending Partners, payment gateways, credit bureaus, or telecom providers, including system outages, data transmission failures, or regulatory non-compliance by such third parties.
• 10.2. Users agree to indemnify zavo, its affiliates, and Lending Partners against any claims, liabilities, or damages arising from their breach of these Terms.

11. Termination and Modification:

• 11.1. zavo may suspend or terminate access to Explore Credit for:
• 11.1.1 Breach of these Terms;
• 11.1.2 Misuse, fraud, or legal non-compliance.
• 11.1.3 At zavo's sole discretion, including but not limited to circumstances where continued access may pose operational, financial, or reputational risk
11.2. zavo may modify or discontinue any credit product or feature at its sole discretion without prior notice; we reserve the right to suspend access to Instant loans/ Explore Credit for Users who misuse the platform or provide fraudulent information.

These Terms may be updated without prior notice. Continued usage post update implies acceptance of the revised terms.

12. Governing Law and Disputes:

These Terms shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

13. Lender-specific Terms:

Each credit product offered is subject to the terms, privacy policy, eligibility criteria, and KYC requirements of the respective Lending Partner. Users are advised to read the lender-specific documentation carefully before proceeding.

14. Consent and Data Sharing:

By applying for any credit product through zavo, Users expressly consent to (i) sharing their data with zavo'sLending Partners; (ii) fetching of credit scores and bureau data; and (iii) use the provided information for eligibility checks, offer generation, and underwriting support. All data shared will be governed by zavo's Privacy Policy.

15. Fees and Commissions:

zavo does not collect service charge, either directly or otherwise from the User(s) unless explicitly stated.

DISCLAIMER:

zavo does not warrant or guarantee the approval, terms, interest rates, disbursal timelines, or availability of any credit product offered through its platform. All such determinations are at the sole discretion of the respective Lending Partners.

zavo shall not be held liable for the rejection of credit applications, the non-availability of specific products, or for any dispute or dissatisfaction arising between the user and any Lending Partner. Users are advised to carefully review the terms and eligibility conditions of each lender before proceeding.

1. Definitions

• 1.1. "Subscription Fee"shall mean the one-time, non-refundable amount of Rs. 499/- (Rupees Four Hundred Ninety Nine only) payable by the User.
• 1.2. "Subscription Term" shall mean a period of 3 (three) months commencing from the date of activation.
• 1.3. "Credit Builder Loan" shall mean a loan of Rs. 500/- (Rupees Five Hundred only) offered to eligible Users by Meghdoot Mercantile Private Limited ("NBFC Partner") upon successful subscription.
• 1.4. "EMI" shall mean the monthly equated instalment of Rs. 210/- (Rupees Two Hundred Ten only) payable by the User through the subscription term
• 1.5. "AI Credit Analysis" shall mean the personalised, automated credit report video generated by zavo's proprietary AI engine.
• 1.6. "Expert Consultation" shall mean the service offered under the Plan wherein Users may request a call-back from a zavo credit expert, to be arranged within 24 (twenty-four) hours.
• 1.7. "FD Credit Card" shall mean a complimentary fixed deposit-backed credit card facilitated by zavo through partner banks or NBFC's, subject to respective KYC and approval requirements.
• 1.8. "Credit Toolsv shall include credit calculators, loan repayment estimators, and such financial planning tools as may be made available within the Plan.
• 1.9. "Expert Lessons"shall refer to curated 2–5 minute videos or modules made accessible to Users on credit, finance, and repayment behaviour.

2. Eligibility and Account Requirements

To access the Plan, the User must:

• 2.1. Be at least 18 years of age and legally competent to contract; and,
• 2.2. Provide accurate KYC, PAN and personal data as may be required by zavo or the NBFC Partner; and,.
• 2.3. Not have an active or outstanding default on any loan taken via zavo in the past; and,
• 2.4. Maintain a verified zavo account throughout the Subscription Term.

3. Subscription and Activation

• 3.1. The Plan requires payment of the Subscription Fee, which is non-cancellable and non-refundable under any circumstance.
• 3.2. Upon receipt of the subscription fee and successful KYC verification, the Subscription Term shall commence, and the Plan features shall be activated.
• 3.3. zavo reserves the right to withhold activation or revoke access if any eligibility condition is breached or if data submitted is found to be false or misleading.
• 3.4. Upon completion of the subscription term the User will have to again pre-pay the subscription fee for a subsequent term to reactivate the Plan.

4. Credit Builder Loan Facility

• 4.1. The Credit Builder Loan shall be disbursed by Meghdoot Mercantile Private Limited into the registered bank account of the User.
• 4.2. The User undertakes to repay the loan EMI during the subscription term. Repayment shall commence within 30 days from disbursement.
• 4.3. Late payments or non-payment shall be reported to Credit Bureaus and may affect the User's credit score and eligibility for future financial products.
• 4.4. Upon successful completion of loan repayment, Users may become eligible for a renewed Credit Builder Loan, subject to updated underwriting norms.

5. AI Credit Analysis & Expert Support

• 5.1. Users shall receive a personalised AI-generated video analysing their credit report, with key insights for score improvement.
• 5.2. The AI Credit Analysis report is an educational feature and must not be construed as financial advice.
• 5.3. Users may raise a request within the App for Expert Consultation, post which zavo shall arrange a call-back within 24 hours on best-effort basis.

6. Value-Added Benefits

• 6.1. FD Credit Card: Users may be eligible for an FD-backed credit card facilitated by zavo's partner banks. Issuance and benefits are governed by the issuing bank and zavo shall not be responsible for any issues emanating from the same.
• 6.2. Credit Tools: zavo provides digital tools such as EMI calculators and credit simulators for financial planning.
• 6.3. Expert Lessons: zavo will make available exclusive 2–5 minute video-based financial education lessons throughout the Subscription Term.

7. Rewards and Repayment Incentives

Users making timely EMI repayments under the Plan may be eligible for the Reward Programme and Cashback offerings as per the Terms of Use. All rewards/ cashbacks are discretionary and subject to zavo's internal policies and fair usage review

8. Credit Bureau Reporting

shall report the User's repayment behaviour to credit information companies (CICs) and shall not be responsible for how the CICs compute credit scores or interpret the reported data.

9. Enabling Credit Wellness, Without Guarantee

• 9.1. The Plan is an enablement product and not a guaranteed score-enhancement service.
• 9.1. zavo disclaims any representation, express or implied, that the use of the Plan shall result in improved credit score.
• 9.1. Improvement of credit profile is dependent on a variety of factors including User's existing liabilities, repayment behaviour, external credit obligations, and bureau algorithms.

10. Data Sharing and Consent

By subscribing, the User expressly consents to zavo, sharing their data with the NBFC Partner and other service providers for fulfilment of the Plan. All data shall be processed in accordance with zavo's Privacy Policy .

11. Termination and Suspension

may suspend or revoke Plan access if it suspects misuse, default, ineligibility, or any breach of terms, or otherwise; the Subscription shall automatically expire after 3 (three) months, unless renewed.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi. Dispute resolution may be undertaken via arbitration in accordance with the Arbitration and Conciliation Act, 1996.

13. Miscellaneous

These Terms are supplemental and shall be read harmoniously with zavo's main Terms of Use . zavo reserves the right to modify these Terms at its sole discretion, with or without prior notice.

14. Grievance Redressal

: For any concerns, Users may contact zavo customer support or write to the Grievance Officer at tanmay@thezavo.com

Disclaimer:

The services, insights, and content provided under the Credit Builder Plan, including but not limited to AI-generated credit analysis videos, expert consultations, calculators, and educational material, are intended solely for informational and educational purposes.
zavo does not provide financial, investment, tax, or legal advice. No part of the Plan shall be construed as a solicitation, recommendation, or endorsement of any financial strategy or product. Users are solely responsible for their financial decisions, and should seek independent professional advice prior to taking any credit, investment, or financial action.
zavo disclaims all liability arising from any reliance placed by the User on the information provided through the Plan.

1. Definitions:

• 1.1. "zavo EMI Bet"refers to a structured, skill-based engagement program hosted on the zavo platform, designed to encourage and reward disciplined loan repayment behaviour over a fixed six-month period, wherein final rankings are determined through a transparent, merit-based scoring system, enabling eligible users to unlock tiered rewards upon successful completion.
• 1.2. "Primary Loan" shall refer to the main loan account selected by the user to track EMI repayment performance/ discipline, during the zavo EMI Bet cycle.
• 1.3. "Backup Loan" shall mean a secondary loan account that may be provided at enrolment, used to validate credit behaviour in event the Primary Loan becomes inactive.
• 1.4. "Leaderboard" shall be deemed to mean a dynamic points-based ranking, of all EMI Bet participants, determining final reward eligibility.
• 1.5. "Scoring Period shall mean a fixed 6 (six) month duration of each EMI Bet cycle, commencing from enrolment confirmation.

2. Eligibility and Enrolment:

2.1. For Users to be considered for the zavo EMI Bet, they must:
• 2.1.1. Pay a non-refundable entry fee of Rs.99/- (Rupees Ninety Nine Only) (inclusive of GST);
• 2.1.2. Be KYC-verified on the zavo platform;
• 2.1.3. Have at least one eligible active EMI [excluding home loans above Rs.30 lakhs(Rupees Thirty Lakhs Only)];
• 2.1.4. Categorise one Primary Loan and one Backup Loan (if applicable) at the time of enrolment.
2.2. zavo reserves the right to reject enrolment based on credit profile, past repayment behaviour, or incomplete loan information.

3. Scoring System:

• 3.1.Points shall be allocated monthly based on the following tabulated parameters:

Events	Points	Remarks
EMI Payment - Early / On-Time / Late	20 / 15 / 0	On Primary Loan
3-Month On-Time Streak	10 (×4 max)	Rolling Window
6-Month On-Time Streak	20	Once, End of Cycle
EMI Size Bonus - Less than Rs.3,000 - Between Rs.3000 to Rs.10,000 - More than Rs.10,000	3 / 7 / 10	Monthly
Credit Score Improvement	20 / 10 / 0	As per credit bureau data
Referral Bonus	5 per user	One user can earn max 25 points through referral
Financial Literacy Quiz	1 per user	5 per month

• 3.2. Prepayment of the entire loan (i.e., full closure ahead of schedule) shall not earn points. Only regular, scheduled monthly EMI compliance is considered for scoring.

4. Penalties and Disqualification:

• 4.1. Penalties w.r.t. delay in number of days shall apply as follows:

Events	Points Deduction
EMI delayed by 8 days to 15 days	20
EMI delayed for more than 15 days	30
Backup Loan Delinquency (if applicable)	50

• 4.2. The User may be disqualified upon occurrence of the following events:
• 4.2.1. Missing an EMI beyond 30 days;
• 4.2.2. Detection of any fraudulent activity;
• 4.2.3. Withdrawal of consent to access credit data;
• 4.2.4. Attempting to manipulate quiz or referral systems.
• Once disqualified, no further points shall be awarded, and the user shall not be eligible for leader board ranking.

5. Loan Transition and Backup Policy:

• 5.1. The user is required to maintain the Primary Loan accounts in active status throughout the entire Scoring Period. Prior to closure, prepayment, or deactivation of the Primary Loan account, an user shall have to mandatorily enrol a Backup Loan account; closure, prepayment, or deactivation of both loans may result in loss of scoring eligibility or disqualification from the EMI Bet program.
• 5.2. In the event that the Primary Loan is foreclosed, closed, or otherwise becomes inactive during the program period, the Backup Loan designated at the time of enrolment, if provided, shall automatically replace it as the active loan for scoring purposes; otherwise the user shall have to enrol the Backup Loan account prior to closing the Primary Loan account for the purpose adumbrated hereinabove.
• 5.3. Points will accrue prospectively based on EMI performance under the Backup Loan account, if applicable, from the date of such transition. No retrospective points shall be awarded for any EMI activity prior to the transition.
• 5.4. Failure to maintain an active loan account, including the enrolment of the Backup Loan account prior to closure of the Primary Loan account (if such Backup Loan account is not provided at the initial subscription), for any given month may result in no points being awarded.

6. Leaderboard and Rewards:

• 6.1. Final ranking shall be determined at the end of the scoring period based on cumulative points.
• 6.2. Reward tiers (gadgets, vouchers, exclusive perks) shall be assigned based on leaderboard position. Final prizes are non-transferable and subject to availability.
• 6.3. zavo subsidises a majority of reward value and reserves the right to modify tier benefits.

7. Consent and Communications:

7.1. By participating in zavo EMI Bet, you consent to:
• 7.1.1. zavo accessing your monthly credit data from authorised credit bureaus;
• 7.1.2. Receiving communications via email, WhatsApp, SMS, or in-app messages;
• 7.1.3. Being contacted for survey, feedback, or promotional purposes related to EMI Bet.

8. Misuse, Tampering, and Platform Violations:

• 8.1. zavo reserves the right to suspend reward eligibility, withhold points, or disqualify any user from thezavo EMI Bet program if any instance of fraud, misrepresentation, or abuse of the platform's systems or rules is detected..
• 8.2. Such conduct shall include, but is not limited to: submission of false or manipulated loan information, use of automated scripts or bots to complete quizzes, creation of fake referral accounts, or any activity that attempts to gain an unfair scoring advantage.

9. Amendments and Termination:

• 9.1. zavo may modify these Terms or the scoring system at any time, or any other system associated with zavo EMI Bet, with or without prior notice to the user.
• 9.2. Participation in zavo EMI Bet may be suspended or terminated in case of violation of these Terms, platform misuse, or regulatory non-compliance.

10. Governing Law and Jurisdiction:

These Terms shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi. Dispute resolution may be undertaken via arbitration in accordance with the Arbitration and Conciliation Act, 1996.

11. Miscellaneous:

These Terms are supplemental and shall be read harmoniously with zavo's main Terms of Use .

12. Grievance Redressal:

DISCLAIMER:

zavo EMI Bet is not a game, gambling activity, or betting platform. It is a structured, merit-based financial discipline initiative developed solely to encourage timely loan repayments and responsible credit behaviour. Participation rewards are based entirely on real-world financial diligence, including timely EMI payments, credit score improvement, and informed decision-making. No element of chance, wagering, or speculative outcome is involved in determining user rewards.