Grievance Redressal

Happy to help you!

Level 1: Register your Complaint

Kindly raise your complaint or service request with our Customer Care team through the app, website, email, or other official support channels.

Please note that it may take up to 7 working days for us to review and resolve your concern at this level.

Level 2: Escalate to our Grievance Redressal Officer (GRO)

If you are not satisfied with the resolution provided by our Customer Care team, or if you have not received a response within 7 working days, you may escalate your complaint to our Grievance Redressal Officer.

Please allow up to 7 working days for the GRO to review and address your grievance.

Reach Out To Grievance Officer

Name: Mr. Saif Ul Islam

Address: 3-B, Rajendra Park, Pusa Road, New Delhi-110060

Phone Number: 1800 313 163 163

Timings: 10:00AM to 7:00PM (Monday to Saturday - Excluding public holidays)

Email ID: saif.ul@thezavo.com

Note: Please mention your Loan ID in your message for faster resolution.

NOTE

NOTE: If your complaint remains unresolved or you are not satisfied with the resolution provided by the GRO, you may approach the Reserve Bank of India's Integrated Ombudsman in accordance with the applicable RBI grievance redressal framework.

Kindly note that the complaint should first be raised with the GRO before approaching the RBI Ombudsman. If you do not receive a satisfactory resolution within the timelines prescribed under the RBI Ombudsman Scheme, you may proceed with the RBI escalation.