SECURITY

BEST PRACTICES TO FOLLOW

We have always placed your security first on ZAVO. To ensure maximum security, we have made a simple list of security to-do's you can follow:

• never divulge your personal bank details like card number, CVV, PIN, and OTP in any medium, including calls, texts, or emails.
• we will never, ever ask you for any of the sensitive details mentioned above.
• we will never call you and ask to do any payment transaction on the app or install any remote access software such as TeamViewer, anydesk, etc.
• never respond to such emails, texts, or phone calls.
• our customer support can only be reached via the app. please do not engage with phone numbers that claim to be of our support team.

Privacy Practices

We do not sell your personal information to or share it with unaffiliated third parties for their own advertising or marketing purposes without your explicit consent Check out our Privacy Policy for more information

Cloud Infrastructure

ZAVO is hosted on a Virtual Private Cloud on Amazon Web Services which provides a secure and scalable technology platform to ensure we can provide you services securely and reliably.

Perimeter Security

Our infrastructure is launched in compliance with the AWS Well Architected Framework and from the security perspective incorporating practices from the AWS Cloud Adoption Framework
We have a 3-Tier Architecture which incorporates best practices from various standards and certifications
We have strict network segmentation and isolation of environments and services in place.

Host Security

We use industry leading solutions around anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, application control, application and audit log aggregation, and automated patching
All our servers are launched using the Centre for Internet Security Benchmarks for Amazon Linux.

Data Security

We employ separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis
We use key management services to limit access to data except the data team
Stored data is protected by encryption at rest and sensitive data by application level encryption
We use data replication for data resiliency, snapshotting for data durability and backup/restore testing for data reliability.

Incident and Change Management

We have deployed mature processes around Change Management which enables us to release thoroughly tested features for you both reliably and securely enabling you to enjoy the ZAVO experience with maximum assurance
We have a very aggressive stance on Incident Management on both Systems downtime and Security and have a Network Operations Centre and an Information Security Management System in place which quickly reacts, remediates or escalates any Incidents arising out of planned or unplanned changes.

Vulnerability Assessment and Penetration Testing

We have an inhouse network security team which uses industry leading products to conduct manual and automated VA/PT activities
We employ both static application security testing and dynamic application security testing which is incorporated into our continuous integration / continuous deployment pipeline
We also leverage CERT-IN certified auditors to do periodic external security testing and audits.

Standards and Certifications

We have successfully completed “Data Localization” requirements as per Reserve Bank of India (RBI) guidelines. This means all our customer data securely resides inside on cloud based out of India (AWS Mumbai Region).
All compliance/audit statuses will be updated in this section in this policy.

Responsible Disclosure

We at ZAVO are committed about our customer's data and privacy
We blend security at multiple steps within our products with state-of-the-art technology to ensure our systems maintain strong security measures
The overall data and privacy security design allows us to defend our systems ranging from low hanging issue up to sophisticated attacks
If you are a security enthusiast or a researcher and you have found a possible security vulnerability on ZAVO products, we encourage you to report the issue to us responsibly
You could submit a bug report to us at security@thezavo.com with detailed steps required to reproduce the vulnerability
We shall put best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it.